When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered. This is known as the cooling off period.

We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us within the 7 days with notification and we will organise a refund (excluding delivery cost). Call us on 1890 290 390, to discuss returning items to us and your refund.

Any breakages or damages must be reported within 24 hours of purchase/delivery.

Gift cards are non-refundable. If a gift card is lost or stolen we will not issue a refund or replace the gift card.

Returned Goods

• Return within the 7 day cooling off period.
• Returned items have to be in their original packaging and in an unused condition.
• Include a copy of the email confirmation of the order if you still have it.

Frequently Asked Questions

Q:    How do I cancel my order?

A:    If you wish to cancel you order call us free on 1890 290 390. If the item hasn’t been dispatched, we will cancel the order.

Q:    Where should I send returns to?

A:    Homecare Medical Supplies Online Returns
        Knock Rd,
        Tooraree,
        Ballyhaunis,
        Co. Mayo.

Q:    The product is faulty, how do I return it?

A:    Check your newly purchased product when it arrives, if it's faulty get in touch with us within 24 hours of receipt. We'll arrange to pick up the faulty product and delivery of a new one.

Q:    What if I need a different size?

A:    Call us free on 1890 290 390 to arrange return and delivery of new product.

Q:    Do I have to pay to return an item?

A:    We don't provide a returns collection service as such, however if an item is large we will send a driver to collect it.