Retail Customers - For orders placed through our website:

We aim to deliver orders within 3 working days.

Some goods are subject to availability and delays may occasionally occur outside our control. Any delivery date provided is therefore an estimate.

If your order has not arrived when expected, please contact us and we will investigate.

Please ensure that all delivery information provided is accurate and that suitable arrangements are in place to receive your order. For larger healthcare equipment or specialist products, our team may contact you to confirm delivery arrangements, access requirements, or any additional support required.

If your order arrives damaged, an item is missing, or your order has not arrived, please contact us as soon as possible.

Please keep any damaged packaging and products until we have advised you what to do.

When you buy from our website, you generally have a 14-day cooling-off period if you change your mind.

You have 14 days from receiving your order to tell us that you want to cancel. Once you have notified us, you have a further 14 days to return the goods. You do not need to give a reason for cancelling.

Most products can be returned if you change your mind, provided they are returned within the required timeframe.

You may handle the goods to the extent necessary to establish their nature, characteristics and functioning. If the goods have been handled beyond this and their value has been reduced, we may make a reasonable deduction from your refund.

You are normally responsible for the direct cost of returning goods when you cancel because you have changed your mind.

The 14-day cancellation right does not apply to certain goods, including:

For products covered by the health or hygiene exception, the right to cancel can be lost when the goods are unsealed.

These exceptions apply to change-of-mind returns only. They do not affect your rights if a product is faulty, not as described or otherwise does not meet your consumer rights.

If you are unsure whether a product can be returned, please contact us before opening or using it.

To cancel an online purchase, please contact us in writing:

Email: weborders@homecaremedical.ie

Please include your order number and tell us which product you wish to return.

If you are using your 14-day cancellation right, you must notify us within 14 days of receiving the goods and return them within a further 14 days.

We will provide you with the information you need to arrange your return.

When you cancel an online purchase, we will refund you within 14 days of being informed of your cancellation, subject to our right to wait until we receive the returned goods or evidence that you have sent them back.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

If you cancel your entire order under your statutory cancellation right, we will refund the standard delivery charge you paid. We do not have to refund any additional amount you paid for a more expensive delivery option.

If the value of the goods has been reduced because they were handled beyond what was necessary to check them, we may make a reasonable deduction from the refund.

If your product is faulty, damaged, not as described or not what you ordered, please contact us.

These issues are covered by your statutory consumer rights and are separate from the 14-day change-of-mind cancellation right.

If you experience a problem with a product within 30 days of receiving it, you generally have the right to end the contract and receive a full refund. You can also choose a repair or replacement.

After 30 days, you may still be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

If a product needs to be returned because it is faulty or does not meet your consumer rights, we will cover the return cost.

Please contact us before returning a faulty product so that we can arrange this with you.

If your order has not arrived within the expected timeframe, please contact us and we will investigate.

Goods should be delivered by the agreed delivery date or, where no specific date has been agreed, generally within 30 days. If your order is not delivered within the required timeframe, you may have the right to cancel the purchase and receive a full refund.

If you have any questions about delivery, returns, orders, or product support, our Trade Support team is here to help.