Privacy Policy

At Homecare Medical, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Homecare Medical.

We process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018.

Homecare Medical Supplies is the data controller responsible for your personal information.

If you have any questions about how we use your personal information or wish to exercise your data protection rights, you can contact us at:

Email: dataprotection@homecaremedical.ie

We may share personal information with trusted third parties where necessary to provide our services or meet our legal obligations.

These may include:

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

We only share information where necessary for the relevant purpose.

We do not sell your personal information to third parties.

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where this happens, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws. These may include European Commission adequacy decisions or approved contractual safeguards such as Standard Contractual Clauses, where required.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, unauthorised disclosure and unlawful processing.

Access to personal information is limited to authorised employees and service providers who need it for legitimate business purposes.

We keep personal information only for as long as necessary for the purposes for which it was collected.

Some information may need to be retained for longer where required by law or for legitimate business purposes, including financial and accounting records, product safety requirements, medical device traceability, warranty or regulatory requirements.

When information is no longer required, we will securely delete or anonymise it where appropriate.

Our website uses cookies and similar technologies to support website functionality, security and performance.

Cookies may be used to:

Where required by law, we will ask for consent before using non-essential cookies.

You can also manage cookie preferences through your browser settings or any cookie management tools available on our website.

Where permitted by law, we may send you information about Homecare Medical products, services, offers and updates.

Where consent is required, we will only send marketing communications where you have given the appropriate consent.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to your orders, account, deliveries, payments, returns or other services.

To exercise your rights, please contact:

Email: dataprotection@homecaremedical.ie

We may need to verify your identity before processing certain requests.

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to make a complaint to the Data Protection Commission (DPC), Ireland's supervisory authority for data protection.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or how we process personal information.

The latest version will always be available on our website.