Privacy Policy

Privacy Policy Purpose

Within Homecare Medical there is a growing reliance on both internal and client data to expand communications, and improve management and control. This growing dependence comes at a time when the number of threats and actual attacks on privacy and the systems that contain sensitive data is constantly increasing.

Privacy is one of our most important assets and Homecare Medical recognises the responsibility to ensure the security of this privacy. Accurate, timely, relevant and properly protected data is essential to the successful operation of Homecare Medical in the provision of services to our customers. 

The purpose of this Privacy Policy is to govern the manner in which Homecare Medical Supplies collects, uses, maintains and discloses the information collected from its employees and clients.

This policy is mandatory and by accessing any data relating to internal or external individuals and bodies, users are agreeing to abide by the terms of this policy.


It is the policy of Homecare Medical to adhere to the below:

  • Implement human, organisational, and technological security controls to preserve the confidentiality, availability and integrity of its information systems and the information held therein.
  • Develop and maintain appropriate policies, procedures and guidelines to affect a high standard of information technology security, reflecting industry best practice.
  • Monitor, record and log all activity on Homecare Medical network and use of its information technology resources.
  • Comprehensively assess and manage risks to Homecare Medical information systems and the information held there.
  • Continuously review and improve Homecare Medical information technology security controls, and rapidly determine the cause of any breach of security and minimize damage to information systems should any such incident occur.
  • Comply with all laws and regulations governing information technology security.
  • Establish information technology security education and awareness initiatives within Homecare Medical

What information do we collect?

Homecare Medical Supplies fully respect right to privacy in relation to all interactions with the Homecare Medical Website and endeavour to guarantee to be transparent in our dealings as to what information Homecare Medical will collect and how that information will be utilized. 

Homecare Medical only collect and use individual user details where there is a legitimate business reason, and are legally entitled to do so.

As per Article 25 of Medical device Regulation 2017/745 must be able to identify within the supply chain:

  • Anyone who has supplied us a device
  • Anyone we have supplied a device

For a period of at least 10 years after the last device covered by the EU declaration of conformity has been placed on the market

Homecare Medical only collect and use individual user details where there is a legitimate business reason, and are legally entitled to do so. Information in relation to personal data collected by Irish entities is available on the website of the Irish Data Protection Commissioner - 

How do we collect information from you?

Visitors to our websites

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Client & Customer Information

Contact information, addresses, telephone numbers, email addresses and VAT registration numbers are held securely by Homecare Medical Supplies to efficiently and continuously operate business and transactions between itself and its clients and customers.

IP Addresses

Homecare Medical Supplies collect IP addresses from visitors to the Homecare Medical Website. This allows for identification of location of users, to block disruptive use and to establish the number of visits from different countries. Homecare Medical analyse this data for trend and statistics reasons, such as which parts of the Website users are visiting and how long they spend there.


Homecare Medical collate information on all our Website traffic, that is represented in aggregate format through cookies. This is achieved using third parties such as Google Analytics to collect user information, including the use of cookies (flash and non-flash) and web beacons. They help us to improve our Website and to deliver many of the functions that make your browser experience more user friendly. A list of cookies used and the purposes for which they are used, are available in the tables below:

First Party Cookies

Cookie Purpose Expires
ASP.NET_SessionId This is the standard ASP.NET cookie containing the user's session ID. On exit 
Current Theme Current CSS stylesheet name. 1 day
CMSPreferredCulture The user preferred culture and UI culture. 1 year
FormState Checks if the form state needs to be restored. 10 minutes
fi_cookies_policy_shown Used to determine if the user has accepted this Website's Privacy Policy.               1 year
jsessionID Keeps session ID, required for using any web application. End of session
Username Optional, allows browser to remember user name 30 days
Password Optional , allows browser to remember password 30 days
SubscriberID Optional , allows browser to remember password 30 days
Release_notes Prevents release notes from re-displaying once they have been viewed 1 Year

Third Party Cookies Please be aware that there are cookies which are found in other companies' internet tools which are used to enhance the website. Homecare Medical use ‘social buttons’ on the Website, which allow sharing or bookmarking the web pages 
Provider Name Purpose More info
Google Analytics  
These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website.  The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. Expiry depends on the cookie in question.
Counts number of unique users that share content and how many page views are generated from the resulting share, aggregated and anonymous form, including the number of visitors to the Website, where visitors have come to the site from and the pages they visited.
Tracks how many times (if any) you have visited the Website before.
_utmb and _utmc are connected, and track how long you stay on the Website.
Tracks identifies where you've come from e.g. from a search engine or from another Website.
Session based.
Google Privacy policy
By using the Website users are agreeing to the use of cookies as described above. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or To opt out of being tracked by Google Analytics across all websites visit

Compliance with Legislation Homecare have an obligation to abide by all Irish legislation and relevant legislation of the European Community. The relevant acts, which apply in Irish law to Information Systems Security, include but are not limited to:
  • GDPR – General Data Protection Regulation (25th May 2018)
  • Article 25 of Medical device Regulation 2017/745
  • The Data Protection Act (1988/2002)
  • European Communities Data Protection Regulations, (2001)
  • European Communities (Data Protection and Privacy in Telecommunications) Regulations (2002)
  • Data Protection EU Directive 95/46/EC
  • Criminal Damages Act (1991)
  • Child Trafficking and Pornography Act (1998)
  • Intellectual Property Miscellaneous Provisions Act (1998)
  • Copyright and Related Rights Act (2000)
  • Health and Safety Act (1989)
  • Non-Fatal Offences Against the Person Act (1997)
  • Electronic Commerce Act (2000)
  • Ecommerce Directive (2000/31/EC)
  • Regulations entitled European Communities (Directive 2000/31/EC) Regulations 2003 (S.I. No. 68 of 2003)

The requirement for compliance devolves to all users, who may be held personally responsible for any breach of the legislation.  The most relevant legislation is available from Quality Control or the associated website.

Policy Distribution & Awareness This policy and its supporting policies, are available to all Homecare Medical Supplies via the Shared drive on the Homecare Medical network. Hard copies of the policy and its supporting policies, standards and guidelines will be available on request from the IT Department The IT Department may make periodic policy announcements by email concerning this and other policies Homecare Medical line managers will ensure that all existing and new staff, contractors, subcontractors, agency staff and third party commercial service providers who report to them are made aware of and have access to the policy and its supporting policies, standards and guidelines Individuals requiring clarification on any aspect of the policy and its supporting policies, standards and guidelines and/or advice on general I.T. security matters may email their queries to anyone in the IT Department.

Legal Implications Any breach of security of an Information System could lead to loss of security of personal information. This would be an infringement of the Data Protection Act 1987 and could lead to civil or criminal proceedings. It is vital, therefore, that users of Homecare Information Systems must comply, not only with this policy, but also with Homecare's Data Protection Guidelines. Further information is available from

Review & Update This policy will be reviewed and updated annually or more frequently if necessary to ensure any changes to Homecare Medical’s organization structure and business practices are properly reflected in the policy.

Queries If you have any queries or would like to make a Data Subject Access Request or have any other queries please send an email to the following address