About the role

We are looking for a reliable and customer-focused CRM Delivery & Installation Driver to join Homecare Medical Supplies. In this role, you will be responsible for delivering, installing, and collecting products and equipment for nursing homes and individual customers, ensuring that every task is completed safely, efficiently, and to the required standard.

Reporting to the Transport Manager, you will handle equipment carefully, assemble products correctly, maintain accurate delivery documentation, and ensure that customer requests and complaints are dealt with promptly. You will also be responsible for keeping your vehicle clean and reporting any vehicle damage to the Fleet Supervisor.

This role is suited to someone with driving experience, good interpersonal skills, and the ability to work efficiently under pressure while maintaining a strong focus on customer service and quality.

Key Responsibilities

Deliveries, Installations & Collections

• Ensure all products are delivered safely and efficiently to nursing homes and individual customers.

• Assemble equipment correctly and leave it in a safe condition.

• Complete deliveries, installations, and collections without unnecessary delays.

• Take care of equipment while it is being delivered, installed, or collected.

• Follow company processes and procedures at all times.

Customer Service & Communication

• Deal with customer complaints and requests immediately.

• Report customer issues promptly to the Transport Manager or Sales Office.

• Communicate clearly and professionally with customers and colleagues.

• Maintain a polite and courteous approach when dealing with members of the public.

Delivery Documentation & Vehicle Maintenance

• Ensure proof of delivery (POD) documents are signed and returned to the warehouse.

• Keep the delivery van clean, both inside and out.

• Report damage to your vehicle or a third party's vehicle immediately to the Fleet Supervisor.

Teamwork & Daily Operations

• Work collaboratively with colleagues and provide assistance when required.

• Organise daily tasks to support efficient service delivery.

• Maintain accurate records and monitor progress against daily objectives.

• Adapt to changing business requirements and carry out additional tasks as required by the company.

Skills & Experience Required

Driving & Technical Skills

• A minimum of two years' driving experience.

• A full, clean driving licence.

• Experience using barcode systems.

• The ability to assemble and disassemble flat-pack equipment safely.

Core Skills

• Good interpersonal skills and confidence when dealing with members of the public.

• The ability to work under pressure.

• A focus on completing work efficiently and to a high standard.

• Strong customer service skills and a commitment to customer satisfaction.

• Clear verbal and written communication skills.

• The ability to work effectively with colleagues and contribute to team performance.

• Good planning, organisation, and record-keeping skills.

• The ability to adapt to changing priorities and business requirements.

Qualifications

• Leaving Certificate.

Why Join Us?

At Homecare Medical, we are passionate about delivering complete customer solutions within the healthcare sector. We believe in innovation, collaboration, and empowering our team members to grow professionally while making a meaningful impact every day.

When you join our team, you will benefit from

• Financial wellbeing: Company pension, food allowance, and Employee discount.

• Health and wellbeing: Employee Assistance Programme and sick pay.

• Commuting support: Company car,  Bike to Work scheme, and Onsite parking.

• Team spirit: Company events that provide opportunities to connect with colleagues.