About the role

We are looking for an experienced IT Systems Manager to lead our IT Department at Homecare Medical. This is an opportunity to join our Senior Management Team and contribute to the development of our technology strategy as our customer base grows.

As IT Systems Manager, you will oversee IT infrastructure, manage a team of IT professionals, and ensure the smooth operation of IT-related activities across the business. Working alongside the Managing Director and other senior professionals, you will be responsible for aligning technology strategy with overall business goals.

The role combines IT leadership, infrastructure management, project delivery, technical support, vendor management, and modern workplace solutions. It requires strong technical knowledge, excellent problem-solving skills, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Leadership & Management

• Lead and manage the IT team, providing guidance, training, and support.

• Manage, develop, and implement IT policies and procedures.

• Ensure the IT department meets its goals and objectives.

IT Infrastructure

• Oversee the installation, configuration, and maintenance of hardware and software.

• Ensure the security of IT infrastructure, including data protection and disaster recovery plans.

• Manage network and server performance, ensuring high availability and reliability.

Project Management

• Plan and execute IT projects, ensuring they are completed on time and within budget.

• Collaborate with other departments to understand their IT needs and provide solutions.

• Monitor project progress and provide regular updates to senior management.

Technical Support

• Provide technical support and troubleshoot IT-related issues.

• Ensure timely resolution of IT support requests.

• Maintain up-to-date knowledge of emerging IT trends and technologies.

Vendor Management

• Evaluate and select vendors for IT services and products.

• Negotiate contracts and manage relationships with vendors.

• Monitor vendor performance to ensure compliance with service-level agreements (SLAs).

• Coordinate with vendors to ensure the timely delivery of services and products.

• Resolve vendor issues and disputes effectively.

Modern Workplace Solutions

• Work with other department managers to design and implement modern workplace solutions that enhance productivity and collaboration.

• Integrate cloud-based tools and services to support remote and hybrid working environments.

• Ensure effective communication and collaboration across the organisation using modern technologies.

• Keep up to date with workplace technology trends and recommend improvements.

• Manage organisational data and contribute to the development of services and internal processes.

Skills & Experience Required

Technical Expertise

• Proficiency in network administration, including technologies such as Cisco and Juniper.

• Experience with server management, including Windows Server and Linux.

• Knowledge of virtualisation technologies, such as VMware and Hyper-V.

• Familiarity with cloud services, including AWS, Azure, and Google Cloud.

• Understanding of cybersecurity principles and practices.

• Experience with database management, including SQL and Oracle.

• Proficiency in scripting and automation, including PowerShell and Python.

• Working knowledge of Sage.

• Working knowledge of the Shopify platform.

• Experience with EPoS and integrated retail systems.

• Knowledge of IT service management frameworks, such as ITIL.

Core Skills

• Demonstrable leadership and team management skills.

• Strong problem-solving and decision-making abilities.

• Excellent communication and interpersonal skills.

• Proven experience delivering projects involving multiple people.

• Ability to manage multiple projects simultaneously.

Qualifications

• A bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

• A minimum of five years of experience in project management or a similar role.

• Strong knowledge of IT infrastructure, systems, and networks.

Why Join Us?

At Homecare Medical, we are passionate about delivering complete customer solutions within the healthcare sector. We believe in innovation, collaboration, and empowering our team members to grow professionally while making a meaningful impact every day.

When you join our team, you will benefit from

• Financial wellbeing: Company pension, sick pay, and employee and store discounts.

• Health and wellbeing: Employee Assistance Programme and wellness programme.

• Work-life balance: Work-from-home opportunities, subject to company arrangements.

• Commuting support: Bike to Work scheme and on-site parking.

• Team spirit: Company events that provide opportunities to connect with colleagues.