We aim to deliver orders within 3 working days. Delivery times may vary depending on product availability, supplier lead times, delivery location, and the nature of the order. Certain products may be subject to availability and some items may require additional time for sourcing or preparation. While we will always aim to meet estimated delivery dates, delays may occasionally occur due to circumstances outside of our control. Any delivery date provided is an estimate only and should be considered approximate.

Please ensure that all delivery information provided is accurate and that suitable arrangements are in place to receive your order. For larger healthcare equipment or specialist products, our team may contact you to confirm delivery arrangements, access requirements, or any additional support required.

The Homecare Medical Trade Portal is intended for business and professional customers. Orders placed through the Trade Portal are therefore treated as B2B transactions and are not subject to the consumer 14-day cancellation period. Returns may only be accepted where the product supplied is faulty, the incorrect product has been supplied, or the return has been approved by Homecare Medical in advance. Please contact our team before returning any item. Unauthorised returns may not be accepted.

If you need to request a return, please contact our team with your order number, product name or code, reason for return, and supporting photographs where relevant. Our team will review your request and provide return instructions where applicable.

Due to hygiene, safety, and product integrity requirements, certain products cannot be returned unless they are faulty or supplied incorrectly. These may include opened incontinence products, opened personal care and hygiene products, opened sterile or sealed healthcare consumables, products that have been used, worn, washed, or installed, special-order, customised, or made-to-request products, and products that cannot be resold due to health and safety requirements.

Please check your delivery as soon as it arrives. If your order is damaged, faulty, incomplete, or incorrect, please contact us within 48 hours of delivery. Please provide your order number, details of the issue, and photographs where possible. This allows us to investigate and resolve the issue as quickly as possible.

Where a return is approved and an item is confirmed as faulty, damaged, or incorrectly supplied, Homecare Medical may provide a replacement product, a repair where applicable, or a refund or account credit. Any resolution will depend on the circumstances of the issue and the applicable product terms.

For products supplied through our rental service, return arrangements, collection requirements, and any applicable charges will be agreed as part of the rental agreement. If you require assistance with a rental return or collection, please contact our team.

If you have any questions about delivery, returns, orders, or product support, our Trade Support team is here to help.