About the role

We are looking for a motivated and customer-focused Retail Sales Consultant to join our Galway store team. This role offers the opportunity to work closely with customers seeking medical aids and high-value equipment, helping them find solutions that support comfort, mobility, and independence in everyday life.

As part of our retail team, you will deliver exceptional in-store experiences, provide expert product guidance, and contribute to the smooth running of store operations. This is a rewarding position for someone who enjoys working with people and making a real difference in customers’ lives.

Key Responsibilities

• Maintain an organised and efficient retail environment, supporting smooth day-to-day store operations alongside colleagues and the Retail Manager.

• Deliver excellent customer service by welcoming walk-in customers and assisting them throughout their in-store experience.

• Educate customers on product features and benefits to ensure suitable solutions for their needs.

• Promote current sales and campaigns while maintaining best practice selling behaviours.

• Build lasting customer relationships that encourage repeat visits and strong recommendations.

• Manage assigned product ranges, ensuring correct display and promotion within the store.

• Handle customer inquiries via phone, email, chatbot, and in person, assisting with orders and product questions.

• Complete daily cash-up procedures, monitor discrepancies, and process lodgements where required.

• Support housekeeping, stock management, and general store upkeep.

• Follow company policies and procedures to ensure safe, compliant store operations.

• Assist with additional tasks as needed to support store success.

Skills & Experience Required

• Minimum two years’ experience in a similar retail role.

• Experience using EPOS systems, Microsoft Office, Shopify, and online applications.

• Strong organisational skills and attention to detail.

• Ability to work flexibly in a fast-paced, customer-focused retail environment.

Core Competencies

• Customer Focus: Passionate about delivering high service standards and resolving customer queries professionally.

• Communication Skills: Clear and confident communication across all customer and team interactions.

• Teamwork: Works collaboratively and contributes positively to team performance.

• Results Orientation: Strong planning and organisational abilities to manage daily priorities and meet store targets.

• Growth Mindset: Interested in contributing to company success while developing personal career opportunities.

Why Join Us?

• Competitive salary with potential performance-based bonuses.

• Supportive and collaborative team environment.

• Ongoing training and career development opportunities.

• Opportunity to work in a role where you genuinely help improve customers’ quality of life.