About the role

We are looking for an experienced and proactive Senior Systems Administrator to join our growing IT team. This is an exciting opportunity to play a key role in maintaining, enhancing, and scaling the technology platforms that support our business operations.

As a Senior Systems Administrator, you will work closely with internal stakeholders and technical teams to ensure the reliability, security, and performance of our core systems. You will act as a key escalation point for technical issues, helping to drive continuous improvement across our infrastructure, integrations, and business-critical applications.

This role is ideal for someone who enjoys solving complex technical challenges, improving system performance, and delivering robust solutions that enable business growth.

Key Responsibilities

Platform Management

• Monitor system performance, availability, and platform health across business-critical applications.

• Support platform enhancements and coordinate with development teams on system improvements.

• Manage ecommerce and business system integrations, including payments, shipping services, applications, and product data updates.

• Troubleshoot and resolve issues relating to orders, customer accounts, and checkout processes.

• Maintain integrations between the Trade Portal, Shopify, Sage, and other connected systems.

• Ensure accurate data synchronisation across platforms and resolve integration issues promptly.

• Liaise with third-party providers and technology partners when required.

• Implement validation checks and proactively identify and resolve data discrepancies.

• Manage user accounts, permissions, and role-based access controls.

• Maintain approval workflows, access governance, and audit compliance requirements.

Incident Management

• Act as the primary escalation point for platform-related issues, including pricing, ordering, access, and integration challenges.

• Conduct root cause analysis and implement preventative measures to reduce recurring issues.

• Coordinate system releases, testing activities, and rollback plans where necessary.

• Maintain clear technical documentation and minimise disruption to business operations.

Security & Compliance

• Ensure compliance with company IT policies, GDPR requirements, and security standards.

• Manage backup procedures, authentication systems, and disaster recovery processes.

• Support audit readiness initiatives and maintain security best practices across all platforms.

Skills & Experience Required

Technical Expertise

• Shopify administration experience is essential.

• Experience supporting SaaS and bespoke web platforms.

• Strong knowledge of API integrations and ERP systems, with Sage experience preferred.

• Experience with scripting languages such as Python or similar.

• Strong SQL and database management skills.

• Experience working with cloud platforms such as Microsoft Azure or AWS.

• Excellent troubleshooting, analytical, and problem-solving capabilities.

• A proactive approach with strong ownership and accountability.

Core Skills

• Strong analytical and diagnostic abilities.

• Excellent written and verbal communication skills.

• Ability to prioritise multiple projects and manage competing demands.

• Strong collaboration skills with the ability to work effectively across departments.

• Excellent attention to detail and commitment to system reliability.

Qualifications

• Minimum of five years’ hands-on experience in systems administration, network administration, or a similar technical role.

• Practical experience working with REST APIs, including GET, POST, and JSON-based data handling.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related discipline is preferred.

• Microsoft Certified: Azure Data Fundamentals certification is desirable but not essential.

Why Join Us?

At Homecare Medical, we are passionate about delivering complete customer solutions within the healthcare sector. We believe in innovation, collaboration, and empowering our team members to grow professionally while making a meaningful impact every day.

When you join our team, you will benefit from

• A collaborative and supportive working environment.

• Opportunities to work on diverse and business-critical systems.

• Ongoing professional development and learning opportunities.

• The chance to make a meaningful impact within a growing organisation.

• A role where your expertise will directly contribute to operational excellence and future growth.