Shipping and Returns

In Store Returns Policy

If you are unsatisfied with your purchase you can return the item for a refund :

1.    Within 14 days 

2.    If the item is unused

3.    If the item is in its original packaging

4.    If the item is in a re-sellable condition with all its parts

5.    If you have receipt as proof as purchase

Failure to do any of the above will result in a refund not being given.

This does not affect your statutory rights.

Information from website

If things go wrong..

If you have a problem with an item that you have bought it is always the seller who should put things right. As a general rule, the seller can either repair or replace the item. Alternatively, they can refund the costs of the item or service to the consumer.

If you are not satisfied with the quality of goods or services you can:

  • Return the goods to the supplier who sold it to you (you should not return the goods to the manufacturer)
  • Act as soon as you can – a delay can indicate that you have accepted faulty goods or services
  • Do not attempt to repair the item yourself or give it to anyone else to repair it
  • Make sure that you have a proof of purchase (a receipt, cheque stub, credit card statement or invoice)

You have no grounds for redress if..

  • You were told about the defect before you bought the item (for example, if the goods were marked ‘shop-soiled')
  • You examined the item before you bought it and should have seen the defect
  • You bought the item knowing that it wasn’t fit for what you wanted it to do
  • You broke or damaged the product
  • You made a mistake when buying the item (for example, if you bought an item of clothing thinking it was black when it is actually navy)
  • You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

Sign up for our newsletter

Thank you for signing up for our newsletter